The Insurance Factory Broker Reviews

Buy over the phone:
0330 022 7730

Overall Rating

3.4 / 5
5 thumbs
4 thumbs
3 thumbs
2 thumbs
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Driver Rating - 13 Reviews

Documentation
3.9 / 5
Customer Service
3.1 / 5
Ease Of Purchase
3.4 / 5
Policy Features
4 / 5
Value For Money
3.8 / 5

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Why Choose The Insurance Factory Van Insurance?

The Insurance Factory has been trading in the UK for more than 20 years, so it’s safe to say it knows what’s what when it comes to van insurance.

It knows how important a van can be to a business, which is why it caters to specialist trades and jobs including scrap dealers, couriers and those that transport fragile or hazardous goods.

And because The Insurance Factory is so aware of the impact a van being off the road can have on your business, it has a long list of extras which can be included in your policy:

  • Guaranteed 14-day van replacement in the event of an accident and regardless of fault or fire/theft claim.
  • Breakdown cover
  • Tool cover
  • Key car cover
  • Gadget cover
  • 14-day like-for-like van hire

That’s a broad range of additional extras and one of the reasons why The Insurance Factory is on The Van Insurer’s panel.

Compare van insurance quotes now with The Van Insurer and see if you can save money on your next van insurance policy.

The Insurance Factory van insurance user reviews

At The Van Insurer we aim to help you as much as possible when it comes to your next van insurance policy.

That’s why we collect van insurance user reviews from our customers, so you get the inside line on exactly what a particular broker is like to deal with.

At the top of this page you can see The Insurance Factory user reviews from past and present customers of the broker.

There’s an overall rating as well as reviews and average scores for five key features of van insurance, including Customer Service and Value for Money.

And if you want to compare The Insurance Factory to other van insurance brokers, you can do that too, using our broker review table.

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Reviews

Philip
Overall rating
2/5
Quick to take payment and ask for paperwork they wanted ultra slow to respond to a confirmation I wanted 2 months I'm still waiting.......... Quick to take payment and ask for paperwork they wanted ultra slow to respond to a confirmation I wanted 2 months I'm still waiting..........

Rider Rating

Documentation
0 / 5
Customer Service
0 / 5
Ease Of Purchase
0 / 5
Policy Features
0 / 5
Value For Money
0 / 5
Read Full Review ▾
1 year ago
Howard
Overall rating
1.4/5

Rider Rating

Documentation
1 / 5
Customer Service
1 / 5
Ease Of Purchase
3 / 5
Policy Features
1 / 5
Value For Money
1 / 5
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2 years ago
Paul
Overall rating
3.8/5
Excellent policy meeting all my requirements. Customer service was extremely poor and sometimes threatening when chasing me continuously for a copy of the rear of my... Excellent policy meeting all my requirements. Customer service was extremely poor and sometimes threatening when chasing me continuously for a copy of the rear of my licence although i had already sent it in AND provided the "Government DVLC authority" number to view all details of my licence.
Maybe i've spent too long having good service from a friendly broker in the past before going internet based ??
If you can't send a digital copy of your driving licence, then this is not the easiest company to use.

Rider Rating

Documentation
5 / 5
Customer Service
2 / 5
Ease Of Purchase
2 / 5
Policy Features
5 / 5
Value For Money
5 / 5
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3 years ago
Teodor
Overall rating
5/5

Rider Rating

Documentation
5 / 5
Customer Service
5 / 5
Ease Of Purchase
5 / 5
Policy Features
5 / 5
Value For Money
5 / 5
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4 years ago
Michael
Overall rating
3/5
Despite telling the broker my complex scenario and she taking time to find out from someone else if they could help me. I find out two months after that I have to pay an... Despite telling the broker my complex scenario and she taking time to find out from someone else if they could help me. I find out two months after that I have to pay an extra £1200 as my proof of no claims was not acceptable. Despite explaining everything in the beginning. Extremely unhappy

Rider Rating

Documentation
0 / 5
Customer Service
0 / 5
Ease Of Purchase
0 / 5
Policy Features
0 / 5
Value For Money
0 / 5
Read Full Review ▾
4 years ago
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