First Insurance Broker Reviews

Buy over the phone:
0330 022 7730

Overall Rating

2.4 / 5
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Driver Rating - 13 Reviews

Documentation
2.9 / 5
Customer Service
2.9 / 5
Ease Of Purchase
2.9 / 5
Policy Features
2.7 / 5
Value For Money
2.6 / 5

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Why Choose First Van Insurance?

First Insurance is a big insurance broker in the UK and a specialist in van insurance.

It’s a brand of the Fresh Insurance Services Group and as you’d expect of somebody who is a van insurance specialist, the number of products and extras on offer is massive with First.

As is the range of vans that you can get covered through the Midlands based insurer.

So whether you drive a Pick up or a Tipper, a Refrigerated van or a Modified model, First Insurance should be able to help you get covered.

Special offers from First Insurance

  • Flexible payment plans
  • Up to 70 per cent No Claims Discount
  • Optional legal expenses protection
  • Optional breakdown cover
  • Free courtesy van (subject to conditions)
  • Optional tool cover

See if First Insurance could save you money when you compare van insurance quotes with The Van Insurer.

We compare quotes from around 40 brokers in the UK which means we do the shopping around for you, all you have to do is chose the policy and price that you want,

Get quotes now either online or over the phone with The Van Insurer.

First van insurance user reviews

The ratings at the top of this page – and the feedback at the bottom – comes direct from First van insurance customers.

We collect ratings direct from real van owners to give you first hand information about each of our brokers and to help you make a more informed decision about your next van insurance broker and policy.

To make the information easy to digest, The Van Insurer has also put all of our broker reviews into a broker comparison table, so you can easily compare the different brokers on our panel.

Finding out how other customers rate First van insurance compare to other brokers can help you decide whether First is the right broker for you.

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Reviews

Jack
Overall rating
1.2/5
We were very disappointed with our insurance from First. We were given false information and were misrepresented on the policy price. We proceeded with the policy as it... We were very disappointed with our insurance from First. We were given false information and were misrepresented on the policy price. We proceeded with the policy as it seemed value for money but upon applying for the policy First attempted to charge an extra £500 to the policy!! in the end they agreed to increase it by £250 only as a goodwill gesture! needless to say we were horrified and even instigated a formal complaint, to which no reply was ever received.

Rider Rating

Documentation
2 / 5
Customer Service
1 / 5
Ease Of Purchase
1 / 5
Policy Features
1 / 5
Value For Money
1 / 5
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3 years ago
David
Overall rating
1/5
absolutely terrible to the point i had to warn them i was getting a solicitor before they admited they were wrong for trying to rip me of with overcharging they should be... absolutely terrible to the point i had to warn them i was getting a solicitor before they admited they were wrong for trying to rip me of with overcharging they should be banned from your site i have informed everyone and anyone how utterly terrible they are

Rider Rating

Documentation
1 / 5
Customer Service
1 / 5
Ease Of Purchase
1 / 5
Policy Features
1 / 5
Value For Money
1 / 5
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3 years ago
Paul
Overall rating
2/5
I had searched on most of the search engines and these were the cheapest at the time. Prices seem to go up one day to the next. Finally when I receive the quote I had to... I had searched on most of the search engines and these were the cheapest at the time. Prices seem to go up one day to the next.
Finally when I receive the quote I had to finalise over the phone after some twenty minutes later after giving all the same info I had just entered, I have my true inflated final quote. Be weary of online quotations not all is what it seems. Go to a brokers instead.

Rider Rating

Documentation
2 / 5
Customer Service
0 / 5
Ease Of Purchase
0 / 5
Policy Features
0 / 5
Value For Money
2 / 5
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5 years ago
Angus
Overall rating
5/5
Brilliant easy and great great prices Brilliant easy and great great prices

Rider Rating

Documentation
5 / 5
Customer Service
5 / 5
Ease Of Purchase
5 / 5
Policy Features
5 / 5
Value For Money
5 / 5
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3 years ago
Waseem
Overall rating
2/5
If you decide to cancel after 2 weeks the charges are ridiculous. Its like paying the middle men FIRST INSURANCE twice for 1 job. Also the sales rep when takin out the... If you decide to cancel after 2 weeks the charges are ridiculous. Its like paying the middle men FIRST INSURANCE twice for 1 job. Also the sales rep when takin out the policie push additional extras on onto you. I said "i didnt need key cover" and was asked "why dont you need it!" Wow!! And even after all that it was added to my policy along with others. Absolutely despicable.

Rider Rating

Documentation
3 / 5
Customer Service
2 / 5
Ease Of Purchase
2 / 5
Policy Features
2 / 5
Value For Money
1 / 5
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3 years ago
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