iCare from Renault - Maintenance Solution for Van Owners
iCare from Renault - Maintenance Solution for Van Owners
Renault has come out with a maintenance system program that has been designed with the modern commercial vehicle user in mind. The system is known as Renault iCare, and is designed for one van operations as well as operations that utilize larger fleets, to help fleet owners to keep down time to a minimum and also to make sure that fleets abide by compliance legislation.
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Renault iCare is a pro-active managed service that implements a “pay-as-you-earn” pricing system that means that payment is required only if the van is in use. Additionally, Renault’s iCare maintenance and repair service repair system communicates with the driver through telematics, which is a hands-free communication system.
Vehicles that use the iCare system are equipped with a four-way communication button that allows the van driver to have direct access to Renault Assistance, when they are in need of help. Drivers through one of the buttons can access the Renault iCare call centre 24/7 and have their call directed to the needed support service, to the AA for breakdowns, windscreen service, tyre help or the Renault Accident Support Line. The remaining three buttons can be used to access Renault iCare Operational and Administrative Support, emergency services, and a button for the customer to contact a source of their own choosing, usually their fleet manager.
As this service can be a valuable service for fleets, by providing easy, convenient access to needed services for van operators, it is also a cost effective solution as well, since fleet operators only pay for the service when van is in operation.
Article By alex
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